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> Shipping & Insurance > Pricing & Payment Methods
> Privacy Policy > Returns


 Privacy Policy

  • Privacy Statement
  • The Information We Need to Process Your Order
  • Other Information We Collect
  • Sharing Your Information
  • Your Consent
  • Contacting Us

    Privacy Statement

    The security and protection of our customers' personal information is our top priority and is especially important in our business. We are professionals and have never had a problem with securing the privacy of our customer information.

    You explicitly provide information via: New Account Form or Contact with Customer Service

    The Information We Need to Process Your Order

  • To process your order, we require your name, phone number, billing address, email address, shipping address and credit card information.

  • We only use this information to create your account and/or to process your order. If any questions arise about your order we will contact you first by email and then, if necessary, by phone.
  • We share only necessary information with the third parties that are involved in the order process, such as the financial institution that issued your credit card and the shipping carrier.

    Other Information We Collect

    Contact Form

  • Should you contact us through our contact form, we require your name and email address only to send you a reply.

    Personal Information is Not Shared Aside from the previously mentioned third parties involved in the processing of your order, we do not share your personally identifiable information with any other entities without your express permission.

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     Shipping & Insurance
    The goods become your property once we have delivered them to the Post Office or Courier. If goods are sold overseas and your country imposes any duties, excises or taxes on the importation of goods, these costs must be met by you.

    We will assist you as much as we can in making any claims for insurance for goods lost in transit, however, any claims are ultimately between you and the insurer.

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     Pricing & Payment Methods
    Exchange Rates:
    All goods are sold in Australian dollars.

    Paying by Money Order or cheque:
    Please note that Quality Discount Vitamins only accepts Australian cheques. Cheques need to be received within 7 days of purchase. We will contact you to confirm the order. As soon as we receive payment we will send the goods to you.
    Please
    contact us for bank details.

    Paying by Credit Card:
    The easiest way to pay us is by on-line credit card. We accept Visa and Master Card.

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     Returns
    Quality Discount Vitamins proucts should meet or exceed your expectations. However, if you are not completely satisfied, we are pleased to offer a Seven (7) days return policy on most purchases.

    To return or exchange an item, simply:

    1. Call Quality Discount Vitamins customer service in Australia on 61 2 6584 1300 to obtain a return authorization and to discuss the problem.

    2. Secure your item and all of the original packing materials and packing slip.

    3. Clearly print your name and address on the outside of the package in the return area.

    Mail the package to:

      Quality Discount Vitamins
      Shop 48
      Settlement City Shopping Centre
      Port Macquarie, NSW, 2444

    Returns are simple, but are subject to certain rules:

    The item needs to be returned within Seven (7) days following the shipment date of the order from Quality Discount Vitamins. Packages without a return authorization cannot be accepted.

    Each item must be returned in the same condition as it was sent, unused and undamaged. We cannot accept the return of damaged goods due to customer negligence.

    Returns take approximately five business days to process upon receipt of the item, please attempt to return every item with all of its original materials. If you have any questions please contact us on 6584 1300

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